Welcome to the Garden City Hotel website. We provide a variety of services, including accommodation, wellness and spa, conference rooms, event organization and gastronomic delights in our restaurant. Our services are tailored to both individuals and families, as well as business users looking for a professional and relaxed atmosphere.
The purpose of this Privacy Policy (hereinafter referred to as the “Policy”) is to inform you about what information may be collected by Garden City Hotel, Aleja bb, Konjic (hereinafter referred to as the “Hotel”, “we”, “us”, “our”) when you visit our website (hereinafter referred to as “this website” or “our website”), how such information will be used by us and those with whom we may share such information, your choices regarding the collection, use and distribution of such information, your ability to edit, update, correct or delete such information and the security procedures we have implemented to protect your privacy.
It is important to note that we make every effort to ensure that our processing of your personal data meets high data protection standards, including those defined by the EU General Data Protection Regulation 2016/679 (GDPR) to the extent applicable to our business. Although Bosnia and Herzegovina is not a member of the EU, we apply these standards in cases where we process the data of EU citizens, for example when making online reservations or providing services to guests from the EU.
If you do not agree to all the terms and conditions of these Rules, please do not use our website.
Types of data we collect
When using our website, booking accommodation or using our services, we may collect the following information:
- Identification data: name, surname, address, contact number and e-mail address.
- Financial data: payment and transaction information. If you make an online payment through our website, your bank card details are processed through a secure third-party system (Payment gateway). We do not store your payment details other than the minimum information required to process the transaction.
- Technical data: IP address, browser type, operating system and information about website usage.
- Guest preferences: special requests, dietary preferences, allergies and the like.
How we use your data
The collected data is used for the purpose of:
- Processing reservations and providing services.
- Communications with you about your bookings or enquiries.
- Personalization of your experience in our hotel.
- Marketing activities (with your consent).
- Improvements to our products and services.
- Compliance with legal obligations.
Legal basis for data processing
We process your data based on:
- Your consent.
- Necessity for the performance of a contract.
- Compliance with legal obligations.
- Our legitimate interests, such as improving services and protecting security.
Data sharing
We may share your information with:
- To partners and service providers (eg payment processing systems, IT support).
- To competent authorities if required by law.
- The third stranama isključivo uz vaš pristanak.
Data protection
We apply appropriate technical and organizational measures to protect your data from unauthorized access, loss or misuse.
Your rights
You have the right:
- Access your personal data.
- Request correction or deletion of data.
- Restrict or object to data processing.
- Transfer your data to another controller.
- Withdraw consent to data processing at any time.
To exercise your rights, contact us via the contact form on the website.
Cookies and tracking technologies
A cookie is a small piece of data that is sent from a website and stored on your computer by your web browser while you are browsing. Cookies allow web applications to respond to you as an individual. A web application can tailor its operations to your needs, likes and dislikes by collecting and remembering information about your preferences and requests.
Our website uses cookies to distinguish you from other users of our websites. This helps us to provide you with a good experience when you browse our website, track your browsing habits across the internet, allows us to target advertising that may be of interest to you, and at the same time allows us to improve our website and your experience on it.
From cookies we can obtain your IP address, your geolocation, browser type, domain name, date and time of visit, pages viewed, time spent on our website, etc. Most web browsers are set to accept cookies by default. You may wish to disable cookies (see the help menu in your browser).8. Data retention period
We store your data only as long as it is necessary to fulfill the purpose of the processing or as required by legal obligations.
International data transfer
In case of data transfer outside your country, we ensure the application of appropriate data protection measures, in accordance with applicable legislation.
Third-party links
The Website may contain links to websites operated and maintained by third parties over which we have no control. Any information you provide to third-party websites will be governed by the privacy policies of that website, and we encourage you to do your research and ask questions before disclosing any information to the operators of third-party websites. We assume no responsibility for any content, actions, or policies of third-party websites. The inclusion of third-party websites on our Website does not in any way constitute an endorsement of such content, actions, or policies. Please check the policies of the third-party websites before submitting any personal information to them.
Child protection
This website is intended for a general audience, designed or intended for persons at least 18 years of age. We do not knowingly collect, use or distribute any personal information from children under the age of 18. However, if we become aware that personal information about a child under the age of 18 has been collected on the Website, we will use reasonable efforts to immediately delete it from our records.
Policy changes
This Policy may change from time to time. We reserve the right to change this Privacy Policy at any time. Any changes to this Policy will be effective immediately upon posting the latest version on our website. We will notify you by email of any changes that may relate to the purposes of processing personal data, storage conditions, personal data confirmations and any other material changes to this Policy. If you do not agree with the changes to our Policy, please do not use the website after such changes are posted online and withdraw your consent to the processing of your personal data by us. By using the website after the changes to this policy are posted, you automatically accept all such changes.
For any questions or requests related to your personal data, you can contact us via the contact form available on our website or by phone: 036 712 800.
This Privacy Policy will be effective as of January 1, 2025. Thank you for your trust and use of our services.
